Job opportunity: Customer Service Associate
Always wanted to make a difference in the world? Brighter Investment is hiring a customer service associate in Accra! This is your chance to join an impact investment startup that is eliminating financial barriers to higher education. As the customer service associate you will provide customer directed support to all projects in the company to ensure efficient operations at the Ghana office.
This job is a great opportunity to be involved in all aspects of our firm, and to potentially specialize and get more responsibilities in one or two specific areas over time. Working for a fast growing international startup there will be plenty of opportunities to advance your career in Ghana or abroad and you’ll receive a competitive stock option plan (over time you’ll get to own a part of our company).
The business: In developing countries, many students struggle to pay for their higher education despite the huge advantage of having a degree. Brighter Investment is changing that. We directly invest in the education of the brightest students in developing countries. In return, students repay us a fixed percentage of their income. Income dependent repayment ensures that no student ends up with insurmountable debt and allows us to repay our investors.
As a for profit company we can access international financial markets and attract much more capital for students than a charity or NGO can. Our ultimate goal is to ensure that every talented student worldwide can pay for quality higher education and establish Brighter Investment as the leader in this unserved market.
Opportunity: To achieve our goal, it is important that we build and maintain good relationships with students and other stakeholders while maintaining operational excellence. This is where you’ll come in. Working in a growing start-up means that there will be new problems to solve everyday, but your main responsibilities will be two-fold: (1) Provide support with the day-to-day running of the Ghana office (2) assist with the student engagement program and (3) provide support for fundraising:
You will ensure the effective running of the Ghana office. Among other things, this includes simply following up with high school teachers through calls, conducting phone interviews for new applicants, making payments, answering students’ questions, responding to Whatsapp and Facebook messages, etc.
You will support the delivery of the student mentorship program. This includes following up on potential new mentors, following up with students to see that they turn in assignments and communicating with peer mentor representatives in different universities.
You will provide admin support to the fundraising team in Canada. This includes researching new potential investors, initiating contact, scheduling meetings and other supportive tasks for the Fundraising team.
Initially we expect that one person can split their time between these three tasks. When the company grows, you will probably start to focus your time more and more on only one, and you’ll train new colleagues to take over the other two.
In addition to the responsibilities described here, you may be asked to help with anything that comes up while growing our company. Or better yet, you may identify jobs that need doing and proactively address the need of the day!
2+ years of work experience. We think experience in office administration, communication and customer relations would be most relevant but are open to others.
Exceptional interpersonal skills with youth, including negotiation and conflict resolution skills.
Exceptional interpersonal skills with professionals from many different sectors, including partnership development.
Knowledge of office management systems and procedures.
Apply now: Interested in learning more about Brighter Investment and how we are going to change the world? Take a look at our website www.brighterinvestment.com. To apply, we don’t require a cover letter but ask you to complete our questionnaire online. We expect to contact you about your application in December. https://goo.gl/forms/ptybac0kzpHhEfzq2