If your grades indicate a problem, we will get in touch to see if we can help with the solution. It is in your and our interest that you are successful in your studies. Your grades tell us some things, but don't tell the whole story. Never hesitate to contact us if there is something you would like help with! If we can't help you, we may know someone that can. If you don't have the contact details of your community manager, email us at email@example.com and one of us will get in touch.